Application Support Analyst

Responsibilities

• Manages user requests & incidents in a timely manner : Prioritizes User requests based on their urgency, their criticality and their context & ensures adequate and efficient communications toward relevant stakeholders during incident management process (major or minor).
• Ensures Daily support tasks : Ensures sanity checks are performed (morning, evening) and on-calls duty Contributes to change requests, urgent data modifications and INTPRODs executions & escalations
• Pushes for sustainable resolutions and sustain knowledge management: Problem Management Contributes to major incident reports and post-mortems when required & Keeps the support documentation up to date
• Acts as the IT Run preferred communication channel with all stakeholders: Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers...