Found Description
Application Support Analyst
The IT Service Delivery - SAEC Directorate is responsible for delivering IT projects as well as supporting operational systems for the SAEC business sector (Group Insurance and Savings Solutions). The IT Support team - Group Savings and Retirement (GSR) is responsible for providing operational support for the critical systems supporting this line of business. The team works on a daily basis to ensure business continuity, resolve incidents, and support business users.
In collaboration with the IT experts on the team, the successful candidate contributes to understanding, reproducing, and resolving operational issues, while maintaining close relationships with business partners. They contribute to the rapid resolution of incidents, the optimization of support practices, and the development of business teams’ autonomy, with a focus on operational stability and continuity.
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