Found Description
The Application Support Analyst will provide client services and support for the Nasdaq SMARTS Trade Surveillance product and related service offerings.
Location & Schedule
Permanent full‑time, based in Bonifacio Global City, Taguig. Hybrid work model with a minimum of two in‑office days per week. The team operates on a 24/5 basis, requiring shifting work schedules.
Responsibilities
- Provide day‑to‑day application support to the Nasdaq Trade Surveillance client base.
- Own and manage operational or user‑reported issues.
- Troubleshoot and resolve application issues arising from operational monitoring or user reports.
- Provide “how to” functionality assistance to users.
- Manage user access and process service/application configuration changes.
- Triage and/or escalate issues to appropriate technology teams and senior management.
- Update knowledge base systems with accurate troubleshooting guidelines. ...