Found Description
Position
Application Support Analyst
Location
Eastwood, Quezon City
Work Setup & Shift
Hybrid | Shifting
Benefits
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
Your Role
As an Application Support Analyst, you will:
- Act as the first point of contact for customers and provide timely support through phone, chat, and ticketing channels.
- Triage, diagnose, and categorize incidents, service requests, and application‑related issues accurately.
- Resolve application support cases or elevate them to appropriate resolver teams while maintaining ownership of the ticket lifecycle.
- Ensure adherence to Organizational Level Agreements (OLAs) and Service Level Agreements (SLAs) and provide regular stakeh...