Application Support Analyst - Colombia (Bogotá)

About the role

We are seeking an Application Support Analyst to join our team. In this role, you will play a key part in triaging, diagnosing, and resolving customer cases while ensuring accurate prioritisation and SLA adherence.

You will help deliver a consistent, high‑quality customer experience through clear communication, effective documentation, and seamless escalation when required within a global support environment.

Ideal candidates thrive on solving technical problems, working cross‑functionally, managing competing priorities, and delivering meaningful customer outcomes.

Responsibilities

• Provide first‑line support, triaging and documenting cases in line with service standards and SLAs.
• Resolve customer issues at first contact where possible, or elevate appropriately to Level 2/3 support.
• Deliver a high‑quality customer experience through clear communication and expectation management.
• Collaborate with...