Application Support Analyst

Overview

We are looking for an Application Support Analyst with strong technical troubleshooting skills and a customer-oriented mindset to provide application and infrastructure support. This role combines technical support, incident resolution, and on-site client assistance to ensure the stability and reliability of business-critical systems.

The ideal candidate has experience supporting Windows environments, excellent communication skills in English, and the ability to work closely with clients, vendors, and cross-functional technical teams.

Responsibilities

• Provide first and second-level technical support for applications, systems, and Windows environments.
• Respond to support requests through ticketing systems, email, and phone, ensuring timely resolution of incidents.
• Diagnose, troubleshoot, and resolve software, system, and configuration issues.
• Document incidents, root causes, troubleshooting st...