Application Support Analyst

Application Support Analyst 

This role provides Level 1 and Level 2 support for business applications and digital platforms, ensuring incidents, service requests and system issues are resolved efficiently and professionally. This role is responsible for application support, troubleshooting, administration, testing, and continuous improvement activities to maintain reliable and effective business systems.

Job Responsibilities (NOT LIMITED TO)

Platform Support & Operations 

• Provide Level 1 and Level 2 support for a range of business applications, including customer-facing, operational, and internal systems 
• Log, triage, investigate, and resolve incidents and service requests within agreed SLAS 
• Actively manage and prioritise the support queue to minimise backlog and meet service targets 
• perform detailed troubleshooting and root cause investigation for application and data -related issues 
• Escalate c...