Found Description
Do you have a strong interest in customer service and hands-on experience in application support? Can you break information down so any user understands it, while just as comfortably discussing desired improvements with the relevant teams across departments? We have the perfect challenge for you!
Under the supervision of the Director, Partner Pricing & Digital Product Support, you provide first-level support to users of our internal platforms (Viking, Garaganet, Viking tablet app, etc.) via the ticketing system, phone, and Teams. You handle simple requests and escalate them to more advanced support levels when needed. You also ensure accurate documentation of the issues encountered and help deliver fast, effective solutions to users. Ideally, you also have experience in the garage door manufacturing industry (e.g., installation, distribution, or sales). You must be available to work a day shift, Monday to Friday, until 9:00 PM Eastern Time. Sound like yo...