Application Support 2nd Level Support - Hybrid 3x2, Madrid

We are looking for the very Top Talent... and we would be delighted if you were to join our team!

More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35,000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.

What are we looking for?

We are seeking a dedicated Application Support Specialis to ensure the smooth operation of our core banking applications through proactive incident management and efficient coordination across IT and business teams.

Main tasks and accountabilities will be:

• Ensure the smooth operation of core banking applications, focusing on application management (2nd-level support)
• Process incident tickets generated by monitoring systems and the local service desk within agreed SLAs
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