Application Production Support Analyst - 85676

Act as the first line of contact for the production environment (L1/L2 functional and technical support).

Coordinate with L3, Development, and Infrastructure teams regarding recurring production issues, root cause analysis, and resolution.

Proactively monitor and manage the availability/performance of production environments, application layers, middleware, and databases.

Monitor application components and data flow; act proactively to prevent crashes, data issues, or performance bottlenecks.

Ensure incidents are logged in the management system on time with relevant details (outage info, root cause, downtime, dependencies, executive summary).

Liaise with upstream/downstream support teams to ensure timely data flow and issue resolution.

Contribute to projects related to updates, upgrades, obsolescence, and vulnerabilities.

Maintain and create procedure/pr...