Application Operations Specialist

**Location : Mexico**
- Strong expertise with technology platforms, particularly Salesforce, Google, Oracle, Workday, ServiceNow and others relevant to our business.
- Exceptional strategic thinking and problem-solving skills with a focus on operational excellence.
- Proven experience in working in large operational teams and managing diverse functional domains.
- Collaborate with Support and other teams to implement fixes, upgrades, and configuration changes.
- Document incidents, known errors, and support procedures in knowledge bases.
- Participate in on-call rotation and support critical incidents outside of business hours as needed.
- Ensure compliance with SLAs, change management processes, and ITIL best practices.
- Ensure compliance with security and audit requirements.
- Assist in the automation and optimization of recurring operational tasks.
- Work closely with business users, functional teams, and vendors to understand issues and r...