Found Description
Roles & Responsibilities Responsibilities
- Collaborate with the Project Implementation Team to support and maintain Contact Centre Systems.
- Engage directly with clients to understand requirements and deliver effective solutions.
- Manage post-implementation support and resolve issues promptly.
- Apply creative and innovative problem-solving techniques to address client challenges.
- Identify, analyze, and resolve system and data issues through technical solutions.
- Develop and customize application code to meet project or client requirements.
- Maintain system security, integrity, and business continuity documentation.
- Ensure compliance with both internal and client policies, processes, and standards.
- Proficient in Cisco CVP IVR development using Call Studio, including production maintenance.
- Strong programming skills in Java, Java , and experience w...
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