Application Analyst (Ciudad Juárez)

Application Analyst - ONESOURCE Indirect Tax Determination - Mexico

We have an exciting opportunity at Thomson Reuters as an Application Analyst On joining our business, you will undergo an intensive product training bootcamp. You will also have the opportunity to work alongside and learn from a variety of teams within the business.

ONESOURCE Indirect Tax Determination provides a comprehensive worldwide solution for the efficient and consistent calculation and recording of indirect tax liability. As the Team provides support 24/7 there might be a need to occasionally participate in weekend rota schedule between 8:00 to 18:00 (Mexico Time).

About the Role

• Receive inbound calls and facilitate web-based sessions using Microsoft Teams to assist customers in troubleshooting and resolving concerns with ONESOURCE Indirect Tax products.
• Communicate clearly and effectively with end users, team members, internal stakeholders and managem...