Found Description
The APP SRE / Production Support team is part of development that primarily focus on supporting TPM Application from the sustaining engineering point of view.
The team provides Level 2 support and offers a wide array of solutions that involve database updates, programming, scripting, and UI workarounds.
Career Level - IC4
- Be part of an on-call rotation and provide after hour support
- Collaborate with other team members (i.e., Cloud Eng., Cloud Ops, QA, Dev, and Product) for investigation and RCA
- Lead team to build, maintain, and automate daily processes, scripts, and reports.
- Coaching and mentoring team members, identifying opportunities to improve, train and upskill
- Ability to communicate at all levels from senior leaders to individual contributors, including technical and non-technical audiences.
- Interact with Product, Engineering, and Operational teams to prioritize bugs and fixes
- Be a single point of contact for escalations and co...