Found Description
Join Vonage and help us innovate cloud communications for businesses worldwide!
Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning.
We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company!
Why this role matters
As an API/SDK Video Support Engineer at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, integrating our real-time communication APIs and SDKs.
What you will do
Investigate, troubleshoot, diagnose and resolve technical issues related to customer API and SDK implementations
Communicate effectively (both verbal and written) with our customers and internal stakeholders
Problem solver, have a natural curiosity and demonstrate the ability to learn rapidly
Contribute to internal and external knowledge b...