APAC WFM Lead: Real-Time & Optimisation

Ticketmaster Philippines, Inc is seeking a Senior Manager for APAC Workforce Planning, responsible for managing day-to-day operations. This involves real-time management, scheduling, and workforce strategy optimization across all APAC channels.

The ideal candidate will demonstrate proven experience in Workforce Management, especially within omnichannel contact centers. Strong analytical skills and experience with tools like Peopleware and Five9 are essential. Join us to lead a dynamic team and enhance operational efficiency!