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APAC Technology Ops Hub Lead
Job Title: APAC Technology Ops Hub Lead
Summary: The APAC Technology Ops Hub Lead is a Manila-based leader for ensuring the success of client technology roles, such as account dedicated technology SMEs, system administrators, BI developers/analysts, and data governance and IT operations resources. They will be focused on enhancing operational performance and service standards, supporting hiring and onboarding for new accounts, driving the development of best practices, processes and SOPs in the delivery of Technology Client Care in the region.
The role acts as a Program Manager for multi-account initiatives that uplift the maturity of technology usage and adoption on accounts and provides consistency in technology implementation and support across the region. The role reports to the Head of APAC Client Technology Solutions & Success and works closely with the APAC Technology Client Care Lead to scale shared services, to drive co...
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