APAC Strategic Transformation Lead

Job Purpose

This role supports the APAC Service Operations teams by driving strategic initiatives across three core pillars:

Customer Centricity – Enhancing customer experience through operational improvements. Change Management – Leading and supporting transformation efforts. Strategic Integration – Aligning regional and global initiatives for cohesive execution.

The role involves close collaboration with senior leaders across multiple functions (Operations, Network, Technology, IT, Data & Analytics) to identify capabilities, dependencies, and impacts. It focuses on the full end-to-end operations interaction, in refining strategic requirements and benefits to prioritize and execute initiatives such as claims workflow transformation, process automation, and broker/client engagement enhancements.

A cross‑functional connector, this role acts as a bridge between APAC and global teams, ensuring alignment and integration of strate...