APAC Digital Enablement & Service Excellence Specialist

Roche in Kuala Lumpur is seeking a Service Excellence Specialist for its APAC Regional Customer Service Centre. In this role, you will empower customers through technology, ensuring they maximize their efficiency. You will also monitor system performance and collaborate for automation.

The ideal candidate should have at least 3 years of relevant experience, a degree in a related field, and strong communication skills. Fluency in English and an additional Asian language is highly valued.