APAC AI CX Forward-Deployed Principal Engineer

Genesys is seeking a Senior Principal Forward Deployed Engineer to act as a strategic bridge between customer ambitions and AI transformation in the APAC region. You will design, prototype, and operationalize AI solutions that drive measurable customer experience improvements and business outcomes.

You will lead reference architectures, coordinate multi-channelCX initiatives, and mentor teams to deliver production-ready assets while aligning with enterprise security and governance standards.