Analytics Solutions, Senior Associate – Capacity Planning

Are you ready to join the team that is responsible for call center capacity planning and quantitative analyses? Our Workforce Planning team is a highly-collaborative inclusive environment where we value relationship-building, strategic thinking, and solution-oriented members.

As an Analytics Solutions, Senior Associate on the Capacity Planning Team within Workforce Planning, you will be responsible for call center capacity planning, quantitative analyses, and the summarization of multi-sourced data into meaningful and actionable business intelligence within our global call center and correspondence network. Your key accountabilities are managing staffing/capacity plans and leading the preparation of presentations, from ideation to executive hand-off. It is an excellent opportunity for a self-starter who thrives in a fast-paced and team-oriented environment where strong analytical skills, business acumen, and superior communication skills are leveraged to support our company’s ...