Found Description
-Job description**Head of Customer Experience**
**Role purpose**
Responsible for designing, implementing and optimizing the company's overall customer experience (CX) strategy.
This position is essential to ensure that all customer interactions are positive, memorable, with a first contact resolution and aligned with business objectives including the design, implementation and managing the company's overall customer relationship management (CRM) strategy.
This position is key to optimizing interactions with customers throughout their entire life cycle, from acquisition to loyalty.
The Head of Customer Experience (HoCE) is responsible for leading and managing all customer experience (CX) initiatives within the organization.
The primary objective is to ensure that the company delivers exceptional customer experiences across all touchpoints, driving customer satisfaction, loyalty, and overall business success.
**Principal Accountabilities and Responsibilitie...