Found Description
- SQL proficiency; solid data modeling (master vs transactional, audits)
- Experience building and owning internal systems / lightweight ERP (not just reporting)
- Strong MIS ownership and data accuracy mindset
- Good understanding of contact center ops & KPIs (AHT, SLA, occupancy, QA, incentives)
- Builder mindset with end-to-end ownership
Good to Have
- Power BI / Tableau
- Prior experience with WFM / QA / LMS / incentive systems