Analyst (Support & Operations)

The Desk Side Support Engineer is responsible for providing onsite and remote technical support to end users for desktops, laptops, mobile devices, operating systems, business applications, conferencing equipment, and IT peripherals. The role ensures timely resolution of incidents and service requests while maintaining high levels of customer satisfaction and adherence to SLA commitments. Based on internal service descriptions, the role includes onsite troubleshooting of hardware, software, imaging, deployment, and VIP support activities.

Key Responsibilities

• Provide onsite and remote support for desktops, laptops, printers, mobile devices, and peripherals.
• Diagnose and resolve hardware, software, OS, and application‑related issues.
• Install, configure, upgrade, and maintain Windows operating systems and standard enterprise applications.
• Perform desktop/laptop imaging, re‑imaging, and software deployment...