Found Description
Analyst, Problem Management
The job responsibilities outlined in this document are not exhaustive and may evolve over time and be reviewed according to business needs.
Role description summary
The Problem Management Analyst is responsible for driving the Problem Management process to improve availability and reliability of Intelsat products, services, and support. The primary objectives include incident prevention and/or minimizing incident impact. The problem analyst maintains information about Known Errors and Workarounds and drives continuous improvement through tracking and driving outcomes from recommendations associated to the register. This position evaluates continuous improvement opportunities to leverage business strategy with system, application, and process integration to support operations.
primary responsibilities / key result areas
- Schedule and facilitate a formal Post Incident Revie...