Analyst , Merchant Care(Product Technical Support)

What your responsibilities will be:

• Use the right methods, tools, technical skills and product domain expertise, to respond to questions and issues raised by customers with care, accuracy, patience and empathy across different channels such as email, phone or chat.
• Work with Engineering and Product teams where necessary to escalate and resolve issues.
• Prioritise and manage cases, documenting troubleshooting activity in a case management system.
• Build technical domain expertise for Checkout products and operate as part of a diverse and international team.
• Document your knowledge for the team by creating help articles for our internal knowledgebase.
• Manage your time effectively as workload and priorities change through the day.
• Proactively identify where an issue may require additional help or escalation.
• Gain a deep understanding of Checkou...