Analyst, IT Operations

Job Summary

Reporting to the Senior Analyst, IT Operations, the Analyst, IT Operations is responsible for incident management, application support, and IT project implementations, preferably within a manufacturing environment. Experience supporting FlexFlow and enterprise applications such as ERP, Shop Floor, Warehouse Management, Finance, and Collaboration systems is highly preferred.

Responsibilities

• Provide day-to-day IT operational support for business-critical applications and infrastructure.
• Deliver L2 support, troubleshoot incidents, and manage tickets through established service management processes.
• Support manufacturing floor operations and business users by resolving system issues and fulfilling requests.
• Administer and maintain enterprise applications, including ERP systems, shop‑floor applications, WMS, finance systems, collaboration platforms, and FlexFlow.
• Participate in IT project implementations, u...