Found Description
The **IT-IS Business Application Analyst** support Nissan Insurance operations and guarantee the IT service availability
This position reports to Jr Manager IT-IS Business Applications, active participation is key as part of the cross-functional project management team focused on business transformation.
**Job Responsibilities.**
- To assure the proper incident management and service request execution that come from Nissan Insurance business.
- To provide second level of support for Nissan Insurance IT-IS incidents.
- To manage external providers to assure the proper quality of service and fulfill the operational SLA's.
- To contribute the improvement of IT-IS support by providing business consultancy
- To execute incident's root cause analysis, debug and process walk through to assure solutions.
- To participate in business process reengineering and continuous improvement initiatives (Demand Management)
- To be part of cross-functional teams as RTB-AMS speci...
This position reports to Jr Manager IT-IS Business Applications, active participation is key as part of the cross-functional project management team focused on business transformation.
**Job Responsibilities.**
- To assure the proper incident management and service request execution that come from Nissan Insurance business.
- To provide second level of support for Nissan Insurance IT-IS incidents.
- To manage external providers to assure the proper quality of service and fulfill the operational SLA's.
- To contribute the improvement of IT-IS support by providing business consultancy
- To execute incident's root cause analysis, debug and process walk through to assure solutions.
- To participate in business process reengineering and continuous improvement initiatives (Demand Management)
- To be part of cross-functional teams as RTB-AMS speci...