ANALYST II, GLOBAL OPERATIONS (ITAM, SAM & CMDB Administrator)

OVERVIEW

RESPONSIBILITIES

1) ITSM, ITAM, SAM, CMDB & Discovery Platform Administration

• Administer Freshservice, Device42, or equivalent ITSM, ITAM, SAM, CMDB, discovery, and asset data platforms.
• Configure platforms from scratch or redesign existing configurations, including modules, asset types, software models, license types, CI classes, fields, forms, workflows, automation rules, notifications, dashboards, roles, permissions, and governance settings.
• Set up and maintain discovery sources, scan ranges, schedules, credentials, collectors, agents, probes, API connections, synchronization jobs, software recognition rules, and reconciliation rules in accordance with security and change management requirements.
• Configure request, approval, assignment, reclamation, retirement, and exception workflows for hardware assets, software assets, and CMDB updates.
• Troubleshoot platform configuration, integration, disc...