Analyst I, Application Maintenance & Support (Open for Freshgrads)

Type Of Hire

Experienced (relevant combo of work and education)

Position Type

Full time

Role location

Hybrid (three days in-office, two days virtual)

About The Role

• This role provides end‑to‑end application maintenance and support for the Vicor Remittance platform, ensuring stability, availability, and optimal system performance
• It serves as a primary technical contact for client inquiries, production issues, service requests, and operational activities
• The position requires strong ownership of incident management, alert response, and issue resolution, ensuring timely recovery and minimal business impact
• The role supports environment readiness, including deployments, upgrades, patching cycles, and participation in audit, compliance, or DR activities
• It is a hybrid role that blends technical troubleshooting, client support, coordination with L3/engineering teams, and opera...