Analyst, Client Success Team - Relationship Management

Job Description

We are seeking a highly organized and detail‑oriented Client Success Team – relationship management Analyst, responsible for the entire workflow, providing a professional, responsive, and accurate service to client and internal business partners.

What is the opportunity?

Leverage knowledge of the client onboarding policies and Capital Markets operations to ensure end-to-end client satisfaction is attained throughout the pre and post onboarding lifecycle while acting as a primary point of contact and escalation between RBC and its clients.

What will you do?

• Member of a global team primarily focused on Capital Markets onboarding requests from clients and sales desks based in North America (Canada/U.S)
• Manage client lifecycle requests for new and existing clients across the functional teams (KYC, AML, Legal, Operations, IT, Credit, Docs, Risk) to deliver a smooth and efficient e...