Analyst, Analytics & Metrics (Bogotá)

Analyst, Analytics & Metrics

Insights and Enablement team strives to drive smarter decisions and operational excellence for Services, leveraging data and technology.

Responsibilities

• Develop a strong understanding of the business environment.
• Engage with key stakeholders (Sales, Finance, Controllership, Risk) and act as an internal consulting partner to understand pain‑points related to their business model and operational processes.
• Drive the Quality and Revenue assurance program to ensure right control mechanisms are established to prevent any revenue risks and compliance gaps.
• Become a process SME in the centralized team to institute quality checks across the business operations lifecycle (order to cash).
• Develop appropriate documentation such as SOPs, process flows, and user journey maps.
• Support workstream leads in successful implementation with disciplined program management and change management eff...