Found Description
Supervisor Job Family : GIC General (India) Travel Required : None Clearance Required : None What You Will Do : Team Management: Manage and work with Team Leads and their combined pods, setting clear performance expectations and holding regular one-on-ones. SLA & Quality Ownership: Own segment-level SLA, aging, and quality metrics across all in-scope AML workstreams; drive corrective action plans where targets slip. Escalation Resolution: Serve as the escalation point for complex Transaction Monitoring alerts, ambiguous typology matches, and cross-functional queries requiring judgment beyond Team Lead level. Calibration: Run regular calibration sessions with Quality Assurance to align on disposition standards for TM alerts, EDD assessments, and SAR quality. Capacity & Roster Planning: Plan shift rosters, leave, and capacity across teams in coordination with workforce management to maintain SLA coverage. Process & Regulatory Change: Translate updates to typologies, regulatory guidance, ...