Americas Payroll Customer Agent

Responsible for providing outstanding support to employees, managers, and stakeholders regarding payroll-related inquiries. You will act as a trusted resource, ensuring timely and accurate resolution of cases while adhering to company policies, compliance standards, and payroll regulations.
This position requires great communication skills, a customer-focused approach, and ability to handle complex issues.
**_ Responsibilities:_**
- Respond to payroll-related inquiries from employees and managers, providing clear, timely, and accurate information.
- Handle Tier 1 cases, which may include complex payroll cases such as tax discrepancies and compliance concerns.
- Collaborate with payroll processing teams to troubleshoot and resolve payroll discrepancies.
- Support off-cycle payment processing and ensure payroll adjustments are processed accurately.
- Maintain a thorough understanding of payroll systems, procedures, and regulatory requirements.
- Document case reso...