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Amazon Connect Software Development Manager

Amazon

vancouver, bc, Canada Full-time June 15, 2026

Found Description

Lead impactful software engineering at Amazon Connect, shaping customer experiences for millions. Drive system design and development within a cloud-based, AI-driven contact center environment.

As a Software Development Manager at Amazon Connect, you will play a pivotal role in architecting next-generation systems. With over 7 years of engineering experience and a strong focus on leadership, you’ll establish teams to create customer-focused solutions. Develop scalable systems from scratch and collaborate closely with AWS technical leaders throughout project life cycles.

Key Responsibilities: • Design and deliver resilient cloud-based contact center solutions • Manage engineering teams and oversee system architecture • Coordinate feature developments across various AWS services • Uphold standards of operational excellence and continuous improvement • Collaborate with product and program management teams

Requirements: • 3+ years of engineering team management e...

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