Am Customer Assurance Engineer — Escalations & Rcas

## HP Additive Manufacturing Customer Assurance Support EngineerApplylocations:
Sant Cugat del Valles, Barcelona, Spaintime type:
Full timeposted on:
Posted Todayjob requisition id:
HP Additive Manufacturing Customer Assurance Support Engineer**Description -****Job Summary**
HP’s AM Customer Assurance organization delivers world‐class service experiences to customers across
our Additive Manufacturing portfolio. We are seeking a highly motivated Customer Assurance Support
Engineer to lead the resolution of the most complex, high‐impact product and quality escalations.
The CA Support Engineer acts as the technical authority for escalations beyond frontline support
capabilities, driving root cause identification, corrective actions, and prevention strategies while influencing
upstream improvements across NPI, documentation, training and support models (shift‐left).
**Responsibilities**
Escalation Ownership & Resolution* Own L4 p...