Found Description
Responsibilities
- Transaction Management: Efficiently locate and address alert transactions in the PSP system.
- Refund Processing: Issue refunds for transactions identified as requiring refunds.
- Subscription Management: Cancel active subscriptions associated with these transactions.
- Documentation: Accurately document transactions involving chargebacks, unlocated transactions, declines, cancellations, and merchant‑initiated refunds on the alert credit sheet.
- Merchant Communication: Engage with merchants as needed to enroll them in the service, resolve issues, and provide updates for reporting purposes.
- Process Improvement: Offer suggestions and innovative ideas to enhance and streamline the alert management process.
Qualifications
- Proficiency in English - Must
- Experience with Chargebacks - Must
- Proficiency in Excel/Google Sheets - Must
- Attention to Detail: ...