Airport Passenger Support (Freelance) (Recoletos)

Airport Passenger Support (Freelance)

Join Our On-Call Team at Madrid Airport: We support airline passengers in claiming compensation for delayed or cancelled flights. We are looking for Freelance Passenger Support / Flyer Distributors (m/f/d) on an on‑call basis at Madrid Airport.

Your Role & Responsibilities

• When a significant flight disruption occurs (e.g., delays exceeding 3 hours), our operations team will contact you with all the details.
• Respond on short notice by traveling to the Madrid Airport arrivals area when notified.
• Inform passengers by distributing informational flyers and explaining how FlightHelp can assist them.
• Act as a reassuring presence, communicating with passengers in a friendly, calm, and professional manner.
• No airport security clearance is required for this role.

What We Offer

• High flexibility: a completely flexible schedule based on flight disruption events; wo...