Airport Application Support Specialist (PROPWorks)

Airport Application Support Specialist (PROPWorks)

As part of the Airport Support Centre (ASC) team, you will develop and apply Amadeus customer support best practices, resolving and managing Propworks incidents by connecting internal departments and customers. You will work on the second support level in a global follow‑the‑sun team.

Responsibilities

• Answer, evaluate, and prioritize incoming telephone, e‑mail, and case issues/requests from customers regarding PROPworks® and its application modules.
• Log and track case incidents/problems, create and maintain support documentation, and provide periodic status reports.
• Evaluate cases by collecting information about the issue/problem and lead customers through diagnostic procedures to determine the source of error.
• Handle problem recognition, research, isolation, resolution, and follow‑up for routine user problems, following established escalation processes.
• Assist cus...