Found Description
About the Role
We are looking for a detail-oriented and customer-focused Airfreight Operations Specialist to join our growing team.
In this role, you will manage time-critical and white glove shipments from start to finish, ensuring operational excellence, regulatory compliance, and exceptional customer experience.
You will act as a key point of contact for customers, proactively managing shipments, resolving issues, and delivering high-quality service aligned with business objectives.
Key Responsibilities:
- Customer Engagement – handle inquiries, resolve issues, and manage complaints
- Shipment Management – coordinate bookings, transport, and delivery
- Cost & Revenue – ensure accurate billing and cost allocation
- Exception Handling – identify and resolve delays or irregularities
- Performance & Data Quality – monitor shipments and maintain accu...
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