Airbus Customer Response Duty Manager

Enhance customer support at the Airbus A220 Response Center in Mirabel, Québec. This position calls for your aircraft technical knowledge and leadership skills to drive efficient operations and client satisfaction.
In this Duty Manager role, you will support A220 customers globally, focusing on the return-to-service activities for aircraft. With at least five years in aviation, you’ll establish action plans, collaborate with specialists, and ensure that customer needs are met promptly and effectively. You're critical to resolving AOG conditions and improving overall response times.
Key Responsibilities:
• Establish action plans for AOG customer priorities
• Ensure collaboration with necessary technical specialists
• Manage visibility and databases for customer cases
• Develop plans for efficient aircraft return in service
• Communicate emerging trends and support needs to teams
Requirements:
• Five years of aviation technical experience
• Familiarity with ...