AIOPS - Dynatrace - ADMINISTRATOR L3

Job Title: AIOPS - Dynatrace - ADMINISTRATOR L3

City: Toronto

Posting Start Date: 7/10/26

Job Description

The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement.

Responsibilities

• Perform initial triage for high priority incident tickets (P2) that may affect multiple processes and resolve priority incident (P3) tickets within defined SLAs.
• Maintain a log of incidents and document observations and root causes to support evaluation of mitigation measures.
• Fulfil software/hardware/network service requests within agreed timelines, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy.
• Monitor SLA timelines for the entire lifecycle of high priority incident tickets (P2), escalating as needed an...