Found Description
Apply Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectationsRole and Key Responsibilities:Drive continuous improvement for TQ and Delivery.Manage Call Quality & Client related KPI's.Evaluate effectiveness of TQ interventions .Strengthen Training & Quality management processes / framework to improve quality of delivery.Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet the client's expectations.Drive Process control & Compliance in addition to managing the Audit requirements.Ensure knowledge consistency through calibration, quizzes, D-Sat scrubbing etc.Interact and streamline channels of communication with other Functions and Clients.Provide quality floor support, feedback, ref...