Found Description
MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
We are seeking an experienced AI Workflow Automation Manager to lead the design, implementation, and optimization of AI‑driven automation solutions across the organization. This role is responsible for identifying automation opportunities, managing automation programs, and ensuring solutions deliver measurable operational and business value.
To be consider...