AI Support Engineer (L3 - AI Platform)

About Synthlane Synthlane Technologies is a deep-tech company working on cutting-edge cybersecurity and infrastructure problems. Our team works on malware analysis, detection solutions, and next-gen security tooling for real-world environments. Al Support Engineer is responsible to provide L3 support based on incident management system. Own end-to-end resolution of high-priority (P1/ P2) production incidents Perform deep troubleshooting and root-cause analysis across platform, data and Al layers Drive permanent fixes and platform improvements - not just incident recovery Build dashboards, monitoring and alerts for proactive issue management Maintain runbooks and knowledge base for continuous improvement Support platform operations - monitoring, observability, deployments and pipelines Coordinate and provide resolution with TD Product Owners and PGTLS Flexible to work in rotational shift across 24X7, 5 working days and 2 weekly off Requirements Root-cause analysis across distribu...