AI Support Delivery Manager - Customer Care

Experteer Overview
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In this role you will lead Preply’s customer-facing AI chatbot initiative, owning end-to-end performance and quality of AI interactions. You will manage a multi-disciplinary team across AI Operations, Knowledge Management, Conversation Design, and Support Automation, partnering with product, engineering, and CX to continuously improve the AI experience. You’ll treat the AI agent as a product, shaping its roadmap and safety standards while driving impactful improvements in resolution, deflection, and customer satisfaction. The role offers opportunities to expand into proactive AI use cases at global scale.
Compensaciones / Beneficios
• Own end-to-end performance of customer-facing AI agents/chatbot (resolution rate, deflection, CX)
• Lead and develop a multi-disciplinary team across AI Operations, Knowledge Man...