AI Strategist, Operations & Customer Service

Role Overview

We are hiring a senior AI Strategist to support the transformation of Operations and Customer Service functions,

including Client Support, KYC/onboarding, payments, RiskOperations, and Back Office processes

The role focuses on identifying high‑impact opportunities where AI can improve service quality, response efficiency, client satisfaction, and operation scalability. The successful candidate will work closely with internal AI teams and external vendors to deliver practical, scalable solutions that enhance both client experience and internal efficiency.

Key Responsibilities

Define and drive AI initiatives across Operations & Customer Service, aligned with business and service excellence goals.

• Identify and prioritize use cases across:
• Client support automation and resolution efficiency
• KYC, onboarding, and verification process
• Payment operations and transaction monitoring
...