AI Solutions Engineer (Cataluña)

Enterprise Bot is a leading provider of GenAI, Conversational AI, and automation software headquartered in Zurich, Switzerland. Our intelligent virtual assistants and automation tools help organisations improve efficiency, reduce costs, and deliver exceptional customer experiences across industries such as banking, insurance, and logistics.

Responsibilities

• Design and implement end‑to‑end conversational AI architectures across chat, email, voice, agent assist, and automation workflows.
• Architect scalable, production‑grade integrations between AI platforms and enterprise ecosystems.
• Integrate AI solutions with contact centre platforms (e.g., Genesys Cloud / Engage), CRM systems (Salesforce, Microsoft Dynamics), ITSM tools (ServiceNow, BMC Remedy), and collaboration tools (Microsoft Teams, Outlook, O365).
• Connect solutions to telephony providers, IVR systems, voice streaming services, and audiohook pipelines.
• Implement integr...