Found Description
AI Solutions Analyst - Contact Center Technologies
Location: Calgary, AB, CA, T2P3S8; Edmonton, AB, CA, T5J 3N9 (Virtual)
About the Role
The AI Solutions Analyst plays a critical role in the day‑to‑day operation, optimization, and continuous improvement of AI solutions in production within Customer Care. Reporting to the AI Operations Solutions Team Lead, this role is hands‑on and execution‑focused—responsible for configuring AI workflows, monitoring performance, resolving issues, and turning operational insights into measurable improvements for agents and customers.
Key Responsibilities
- Operate, support, and optimize AI‑enabled contact center solutions in production, including real‑time agent assist, AI‑driven insights, and virtual agent capabilities.
- Configure and maintain AI workflows using low‑code / no‑code platforms in alignment with established standards and operating rhythms.
- Support release readiness...
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