AI-Powered EdTech Support Specialist

LearnWise AI is hiring a Technical Support Specialist to lead their helpdesk operations in Bilbao. You will be the first line of defense for customer issues, managing ticket resolutions, troubleshooting integrations, and engaging with Product and Engineering teams.

The ideal candidate possesses at least 2 years of experience in technical support, is detail-oriented, and is capable of communicating technical concepts effectively to non-technical customers. This role allows remote work within the EU and promotes flexibility and autonomy.